FREQUENTLY ASKED QUESTIONS

What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept cash, CODs, checks, credit card gift cards (unless bank issued) or money orders.

Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed, it generally goes directly into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, please contact us immediately

How do I write a product review?

In order to write a review you must be signed in. If you haven’t already done so, please create a user account on our site.  When you are all signed in, you will see “Write a Review” to the right of any style on our product pages.  Simply click on this and you will be able to title your review, give a “star” rating and write your comments.

Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the “add to cart” button will turn grey and above it you will see a link to “Notify me when available”.

Why do you discontinue styles?

Our design and production department work continuously to improve the comfort and wearability of the products. This means we do have to discontinue styles to make way for new and updated technologies.  If you have a discontinued style, please contact our Customer Service team and we will be happy to find another suitable style.